Privacy Policy

Effective Date: July 13, 2026

Drive Motion Physical Therapy ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website (drivemotionpt.com), phone calls, text messages, email communications, and other interactions with our practice.

Information We Collect

We may collect personal information when you contact us, request information, schedule an appointment, complete forms on our website, communicate with us, or otherwise interact with our practice.

The information we collect may include:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Appointment requests and scheduling preferences

  • Information about the services you are interested in

  • Messages or inquiries you send to us

  • Website usage information, including pages visited, browser type, device information, IP address, and other analytics collected through cookies or similar technologies

Information submitted through our website or appointment request forms is used only to respond to your inquiry, schedule services, or otherwise fulfill your request.

Protected Health Information (PHI)

If you become a patient of Drive Motion Physical Therapy, your Protected Health Information (PHI) is governed by our HIPAA Notice of Privacy Practices, which is provided at your initial visit and is available upon request. Information submitted through our website before you become a patient is governed by this Privacy Policy.

How We Use Your Information

We may use your information to:

  • Schedule, confirm, modify, and manage appointments

  • Respond to your questions and inquiries

  • Provide customer service and communicate with you

  • Send appointment confirmations and reminders

  • Notify you about important updates regarding your care

  • Provide information about our services when requested

  • Send educational content, wellness information, announcements, or marketing communications that may be of interest to you (you may opt out at any time)

  • Improve our website, communications, and services

  • Maintain business records and comply with legal obligations

SMS/Text Messaging

By providing your mobile phone number and opting in to receive text messages from Drive Motion Physical Therapy, you consent to receive text messages related to:

  • Appointment confirmations

  • Appointment reminders

  • Responses to your inquiries

  • Service-related updates

  • Account notifications

SMS Consent

SMS consent and phone numbers collected for SMS communications are not shared with or sold to third parties or affiliates for marketing purposes.

Additional information:

  • Message frequency varies based on your interactions with our practice.

  • Message and data rates may apply.

  • You may opt out at any time by replying STOP.

  • For assistance, reply HELP or contact us directly.

Phone: (336) 499-9818

Email: admin@drivemotionpt.com

Third-Party Service Providers

We work with trusted third-party service providers who assist us in operating our practice. These providers may process personal information on our behalf only as necessary to perform services for us.

Examples include providers that assist with:

  • Appointment scheduling

  • Electronic medical records

  • Patient communications

  • Payment processing

  • Customer relationship management (CRM)

  • Website hosting

  • Email delivery

  • Telephone and text messaging

  • Website analytics

  • Secure cloud storage

These providers are contractually or legally required to safeguard your information and may access it only to perform services on our behalf.

Use of Artificial Intelligence (AI)

Drive Motion Physical Therapy may use artificial intelligence (AI) tools to assist with administrative functions, including drafting communications, organizing information, improving workflow efficiency, and supporting business operations.

When AI tools are used in connection with patient information, we take reasonable steps to ensure they are used in accordance with applicable privacy and security requirements. Protected Health Information is handled in accordance with applicable HIPAA requirements and our internal privacy policies.

How We Share Information

We do not sell, rent, or trade your personal information.

We may disclose information only:

  • To trusted service providers who assist in operating our practice

  • When required by applicable law, regulation, subpoena, or court order

  • To protect our legal rights or the safety of others

  • With your authorization or consent

Data Security

We use industry-standard administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable measures to protect your information, no method of electronic transmission or internet storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as otherwise required by applicable law, licensing regulations, or professional record-keeping requirements.

Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use our website, improve website performance, and enhance user experience.

You may disable cookies through your web browser settings; however, doing so may affect certain website functionality.

Children's Privacy

Our website and communications are not intended for children under the age of 13. We do not knowingly collect personal information online from children under 13 years of age.

If we learn that information has been collected from a child under 13 without appropriate parental consent, we will promptly delete such information.

Your Privacy Choices

You may contact us at any time to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of personal information (subject to legal and professional record-retention requirements)

  • Opt out of marketing communications

  • Ask questions about our privacy practices

Depending on your state of residence, you may have additional privacy rights under applicable law. We will honor those rights as required by law.

Email and Website Communications

Please do not send sensitive medical information through unsecured email or website contact forms unless specifically requested by our office.

If you become a patient, we will provide appropriate methods for communicating Protected Health Information when necessary.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology.

Any revisions will be posted on this page with an updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.

Contact Us

Drive Motion Physical Therapy
2855 S Church St, Suite E
Burlington, NC 27215
Phone: (336) 499-9818
Email: admin@drivemotionpt.com